To keep your app available on the Google Play Store, make sure your developer account is up to date. Pay close attention to emails from Google and update your app regularly (at least every six months) to avoid problems.
When an update or validation is required, you'll usually see a banner at the top of your developer account with a deadline. This banner will indicate if you need to validate your account or if you are missing certain items to keep your developer account compliant.
Click "Start" and follow Google's steps, otherwise your account and apps may be permanently deleted (without refund).
If you recently created your Google Developer account:
1. Validate your developer account You need to validate your developer account before publishing your app. Google may require identity verification and access to an Android mobile device.
2. Submit your app to 20 testers Before the first submission, your app must be tested by 20 users for 14 days. Contact support if you need a workaround.
Common Google rejection reasons and how to fix them
1. [Publication Rejection] Invalid Data safety form:
- This message indicates an issue with your Data Safety form.
- Update your app following the publication tutorial carefully, particularly the section on the Data Safety Form.
2. [Publication Rejection] Invalid privacy policy:
- Make sure the link in the privacy policy form is: https://www.radioking.com/privacy-policy
If not:
- Check that the link is active and points to a privacy policy.
- If the link is correct but still rejected, provide your own privacy policy on your site and update the link in Google.
3. [Publication Rejection] App doesn't perform as expected:
- Google couldn't test your application because the radio(s) can't be played. Possible issues include
Here are the different things that can cause this problem:
- The radio does not start or plays white → You need to start your radio and let it play sound before submitting your app to Google again.
- The radio is geo-protected or has IP address restrictions → You need to remove all listening restrictions, at least during the app verification period (if you have a RadioKing radio, Settings tab > Manager Security).
- The radio configuration on the simulator is incorrect (link leads to something other than an MP3 stream, for example) →
4. [Publication Rejection] No full-size app banner pour l’app Android TV
- This message means that your Android TV logo is not compliant.
- You must be able to enclose your logo (located in the folder of the generated archive at phoneResources/app_icon.png) in a circle without the design or text being cut off by the circle. You can check this using this online tool.
- Your TV banner (located in the generated archive folder at tvResources/tv_banner.png) must be completed as follows:
- The full name of the application must be present
- No pattern or text cut around the edges.
- No mention of an FM frequency in the logo.
5. [Publication Rejection] Flurry Analytics / Violation of User Data policy/ Update version 14.0.0
- These different messages simply indicate that you need to regenerate a new version of your application (by clicking 'Update' in App Manager) and then submit this new version to Google.
6. [Publication Rejection] Issue found: Violation of Enforcement Process policy :
"We found an issue in the following area(s): In-app experience: "Repeated app rejections."
This rejection reason indicates that your submission has been rejected too many times and your application has been deleted. Please contact RadioKing support for instructions on how to create a brand new application in your Google account.
To avoid such rejections, you must follow the instructions we provide for updating and publishing your application.
If you need further assistance, our support team is available to guide you through every step of the process, so don't hesitate to contact us at contact@radioking.com.
We also offer a $50/€/£50 per platform option for our team to do this for you.