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Why does a black screen appear when I launch StudioKing?

  • Updated

The reasons for a black screen can vary depending on its nature.

A black screen at the very first launch of the software:

  • Your operating system is not compatible → we invite you to use a different live broadcasting software.
  • If you are running on Windows, the username of your session on your computer or the path to your user folder contains special characters (space, "é", "è",":"," -", etc.) → simply remove the special characters from your user name.

A black screen or infinite loading appears when launching the software even though it worked before:

  • You may have imported a file that is too large and StudioKing can no longer load it completely at the launch → we invite you to download more files but less large.

  • StudioKing corrupted the data when it was backed up.

  • There is too much old data in StudioKing (there is no cleaning system available in the software yet).

 
Careful: For the last two reasons, the solution is the same, you need to reset StudioKing. However, the procedures on Windows & Mac are different.

 

For Windows:

  1. Make sure that StudioKing is closed

  2. Press the Windows and R keys at the same time a small window should open.

  3. In the field of this window, search %appdata% then press enter and an explorer should open itself

  4. Delete the StudioKing folder permanently (empty your bin)

  5. Restart StudioKing and it should work fine as it is the first time you install it

For Mac:

  1. Make sure that StudioKing is closed

  2. Open the terminal app

  3. Enter open ~/Library/Application\Support and press enter, then a Finder should open itself

  4. Locate the StudioKing folder and delete it permanently

  5. Restart StudioKing and it should work fine as it is the first time you install it